Our Services

Passenger Services

Our passenger service agents ensure the smooth handling of passengers at departure and arrival areas, check-in counters, transfer areas, and boarding gates.

Our passenger services include:

  • Outgoing and incoming passenger acceptance
  • Baggage check-in
  • Guidance to baggage claim areas and terminal exits
  • Personalized services for VIP passengers
  • Special assistance for disabled passengers
  • Lost, damaged, and transfer baggage processes

Cargo/Warehouse Services

We provide spacious storage facilities for all kinds of goods, including but not limited to perishable items, valuables, and special shipments. Our cargo and warehouse movements are logged by a specially designed computer system that meets the requirements of IATA standards.

Our cargo/warehouse services include:

  • Domestic and international cargo loading and maintenance
  • Secure storage with built-in surveillance systems
  • Customs transaction and clearance for international cargo
  • Cargo scanning and inspection

Station Management

From representing airlines and maintaining contact with local authorities to preparing flight documents and handling administrative tasks, our experienced staff can take care of everything for you.

Staff Training

We offer a wide range of training programs designed for airport staff, including English lessons, team building activities, and role plays based on real situations. Contact us to learn more about our training programs.

Ramp Services

BAGS ramp agents are responsible for handling our customers’ aircraft prior to departure and upon landing, loading and unloading baggage.

Our ramp services include:

  • Ground services equipment maintenance
  • Aircraft interior cleaning and inspection
  • Baggage and cargo handling
  • Ramp to flight deck communication

Flight Operation Services

We provide a comprehensive range of flight control services, including aircraft coordination, message transmission, and baggage weight calculation and control. We also distribute flight plans, weather forecast, and navigation information to the cabin crew.

Exterior Cleaning

We established BAGS Cleanup, a specialized division of our company, to address aircraft cleaning, polishing, and corrosion control. Our team uses non-toxic and biodegradable cleaning and degreasing agents to reduce environmental impact.

Maintenance Services

Our Ground Service Equipment (GSE) technicians have the expertise to maintain motor vehicles, aircraft ground support systems, and refueling equipment. They can also diagnose and rectify issues in mechanical, electrical, and hydraulic systems.